FAQ

How do pre-orders work?

Pre-orders allow you to reserve an album before its official release, ensuring its availability.

As an independent shop in development, this system allows TAEKKI SHOP to adjust order quantities from suppliers based on demand and offer a wider catalog.

During the pre-order period, items are ordered from our suppliers based on reserved quantities.

TAEKKI SHOP is an independent shop in development, built with its community. 💜

Items are shipped upon receipt after the official product release.

⚠️ Pre-order bonuses (photocards, posters, stickers, etc.) are only guaranteed for orders placed during the official pre-order period and subject to availability from the supplier.

How do "on-order" products work?

On-order products are items that are not in stock at the time of your purchase. Once your order is placed, the item is specially ordered from our suppliers.

The lead time is generally 10 to 20 business days, depending on product availability and supplier lead times.

As soon as the item is received and prepared, your order is shipped, and you receive a confirmation email with your tracking number.

⚠️ Lead times may vary depending on product availability or potential supplier delays.

What if I can't find the album I'm looking for?

If you cannot find the album you are looking for in the shop, you can fill out the request form available on the website, indicating the desired album name.

I will then check if it is possible to order it from my suppliers and get back to you with the available information.

⚠️ The request does not guarantee that the album can be ordered. This depends, in particular, on its availability from suppliers.

What are the shipping times?

Delivery times depend on the type of product:

In-stock products: shipped within 2 to 5 business days.
On-order products: generally shipped within 10 to 20 business days.
Pre-orders: generally shipped within 4 to 8 weeks after the official product release, depending on its availability date from the supplier.

⚠️ These times are indicative and may vary depending on supply times or potential supplier delays.

A confirmation email with your tracking number is sent to you as soon as your order is shipped.

What are the delivery costs?

Delivery costs are calculated automatically during checkout, based on the contents and chosen delivery method.

📦 Delivery is free in France for purchases over €99.

Do you ship internationally?

TAEKKI SHOP currently ships only within France.

International shipping to other countries is planned for the near future.

What payment methods do you accept?

Available payment methods are:

Credit card
PayPal
Apple Pay

Credit card payments are processed via Stripe, a secure payment platform.

All transactions are protected by secure payment systems.

Are there customs fees or VAT?

For orders delivered in France, no additional customs or import fees will be requested upon delivery.

Any fees related to import are handled upstream by TAEKKI SHOP.

The price displayed during the order corresponds to the amount to be paid, excluding any delivery fees indicated during checkout.

VAT not applicable – article 293 B of the General Tax Code.

Can I order in-stock and pre-order items together?

Yes, it is possible to order in-stock items and pre-orders in the same order.

In this case, the order will be shipped when all items are available.

If you wish to receive in-stock items separately, you can place separate orders.

Can I order multiple "on-order" items together?

Yes. When multiple on-order items are grouped in the same order, it is generally shipped when all items are available.

If you wish to receive the items as soon as they are available, it is best to place separate orders.

Can I cancel or modify my order?

Orders can be modified or canceled before processing, whenever possible.

Once the order has been prepared or shipped, it is no longer possible to modify it.

For any modification or cancellation request, please contact us as soon as possible after your order.

Can I return an item?

You have 14 days from the receipt of your order to return an item, in accordance with the applicable right of withdrawal.

To be accepted, the item must be in its original condition, unused, and unopened, with its packaging and accessories when necessary.

⚠️ Open or unsealed K-pop albums cannot be returned, except in case of manufacturing defect.

Return shipping costs are the responsibility of the customer, except in case of an error on our part or a defective product.

What if my item arrives damaged or defective?

If your item arrives damaged or has a defect, contact us within 48 hours of receipt, including photos or videos to show the problem.

A solution will be proposed depending on the situation: replacement, partial refund, or full refund.

⚠️ K-pop albums and products may have slight cosmetic defects, such as minor printing flaws or slight marks on the corners. These do not necessarily constitute a defect justifying a replacement or refund.

My package is lost or marked as delivered but not received. What should I do?

An investigation may be opened with the carrier to determine the situation.

A solution will be proposed based on the investigation results and applicable conditions.

Can I choose the version of an album?

Unless otherwise stated on the product page, versions are shipped randomly based on available stock.

However, you can contact us by email to indicate your preference. We will do our best to accommodate it, without being able to guarantee it, especially depending on the versions received from our suppliers.